Specialist, Client Management

McKesson; Cary (NC); In loco; USD 72.000 - 120.000; Tempo pieno

Descrizione del lavoro

McKesson is seeking a Specialist, Client Management (P3) to advance client programs and support our integrated specialty pharmacy model. You will be the primary contact for key clients, ensuring seamless communication and high-quality service across multiple business lines.

The role emphasizes relationship building, proactive problem solving, and driving process improvements with cross-functional partners to grow program value and revenue.

Competenze

• 4+ years of healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
• Experience managing client-facing programs or complex operational workflows.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
• Advanced proficiency in Excel and PowerPoint; experience with Project a plus.

Mansioni

• Serve as a main point of contact for assigned pharmaceutical clients, ensuring clear, consistent, and proactive communication.
• Drive strong client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
• Prepare and deliver Quarterly Business Reviews that showcase results, trends, and strategic recommendations.
• Manage day-to-day program operations, timelines, and deliverables for cross-functional teams (Quality, Pharmacy Services, Legal, Finance, BI, Marketing, and more).
• Track performance against service level agreements; identify gaps and lead corrective-action planning.
• Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
• Validate reporting accuracy and interpret results to provide meaningful, actionable insights to clients.

Conoscenze

Healthcare experience

Client management

Project management

Analytical mindset

Excel

PowerPoint

Formazione

Bachelor's degree

Strumenti

Salesforce

Descrizione del lavoro

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Our Mission

At Biologics by McKesson, we simplify access to medication and deliver personalized care that helps patients achieve the best possible outcomes — one patient, one partner, one therapy at a time.

Role Overview

The Specialist, Client Management (P3) plays a critical role in advancing the success of our biopharma partners and supporting McKesson’s integrated specialty pharmacy model. As the primary point of contact for key client programs, you will support end‑to‑end program operations, drive continuous improvement, and ensure delivery excellence across multiple business lines.

This role is ideal for a forward‑thinking, analytically minded relationship builder who proactively identifies opportunities, solves problems with cross‑functional partners, and ensures that our clients experience seamless, high-quality service.

What You’ll Do

Client & Relationship Management

• Serve as a main point of contact for assigned pharmaceutical clients, ensuring clear, consistent, and proactive communication.
• Drive strong client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
• Prepare and deliver Quarterly Business Reviews that showcase results, trends, and strategic recommendations.

Program & Project Management

• Manage day‑to‑day program operations, timelines, and deliverables for cross‑functional teams (Quality, Pharmacy Services, Legal, Finance, BI, Marketing, and more).
• Track performance against service level agreements; identify gaps and lead corrective‑action planning.
• Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
• Validate reporting accuracy and interpret results to provide meaningful, actionable insights to clients.

Financial & Contract Oversight

• Monitor program profitability and provide monthly variance commentary when needed.
• Review, validate, and manage the accuracy of all client billing activities in partnership with Finance.
• Support pricing and contract modification activities for new and existing client initiatives.

Internal Collaboration & Leadership

• Foster a strong team environment and support effective communication across the Client Relationship organization.
• Escalate risks or issues appropriately and ensure leadership visibility into program operations.
• Contribute to a culture of continuous improvement by challenging the status quo and recommending innovative solutions.

What You Bring

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Critical Skills

• 4+ years of professional experience in healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
• Experience managing client‑facing programs or complex operational workflows.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
• Advanced proficiency in Excel and PowerPoint; experience with Project a plus.

Education

• Bachelor’s degree or equivalent experience.

Preferred Skills & Experience

• CRM experience (Salesforce preferred).
• Excellent written and verbal communication skills.
• Ability to build relationships, influence without authority, and collaborate across cross‑functional teams.
• Highly organized with strong attention to detail and follow‑through.
• Ability to travel up to 10%.

Why McKesson

Joining McKesson means making a meaningful impact on specialty patient care while working within a high‑performing, mission‑driven culture. You’ll be part of a team that values collaboration, innovation, professional growth, and delivering excellence to our partners — every day.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

Our Base Pay Range for this position

$72,000 - $120,000

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.