Strategic Client Lead for CPG/Travel & Hospitality

Cognizant; Dallas (TX); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Cognizant in Dallas, TX is seeking a Client Relationship Manager to lead strategic client engagement, drive account growth, and strengthen long-term partnerships across a global business environment. You will work with sales, marketing, delivery, and cross-functional teams to expand key accounts and deliver client success.

The role requires 15+ years in account management and strategic sales, with proven experience across multiple service lines.

Qualifications

• 15+ years of experience in account mining, account management, client relationship management, and strategic sales.
• Proven sales experience across Application Development, QEA, Package Implementation, Infrastructure/Cloud, and BPO services, with strong solutioning and client presentation skills.
• Strong expertise in CRM sales processes, opportunity management, pipeline administration, forecasting, and business reporting.
• Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements, pricing models, and service levels.
• Excellent stakeholder management, presentation, communication, and consulting skills, with willingness to travel domestically and internationally.

Responsibilities

• Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
• Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
• Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
• Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
• Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.

Skills

Account management

CRM sales processes

Stakeholder management

Forecasting

Negotiation

Job description

Cognizant in Dallas, TX is seeking a Client Relationship Manager to lead strategic client engagement, drive account growth, and strengthen long-term partnerships across a global business environment. You will work with sales, marketing, delivery, and cross-functional teams to expand key accounts and deliver client success.

The role requires 15+ years in account management and strategic sales, with proven experience across multiple service lines.