Client Relationship Manager - Consumer Goods, Travel & Hospitality

Cognizant; Dallas (TX); Ibrido; USD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

Cognizant in Dallas, TX is seeking a Client Relationship Manager to lead strategic client engagement, drive account growth, and strengthen long-term partnerships across a global business environment. You will work with sales, marketing, delivery, and cross-functional teams to expand key accounts and deliver client success.

The role requires 15+ years in account management and strategic sales, with proven experience across multiple service lines.

Competenze

• 15+ years of experience in account mining, account management, client relationship management, and strategic sales.
• Proven sales experience across Application Development, QEA, Package Implementation, Infrastructure/Cloud, and BPO services, with strong solutioning and client presentation skills.
• Strong expertise in CRM sales processes, opportunity management, pipeline administration, forecasting, and business reporting.
• Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements, pricing models, and service levels.
• Excellent stakeholder management, presentation, communication, and consulting skills, with willingness to travel domestically and internationally.

Mansioni

• Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
• Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
• Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
• Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
• Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.

Conoscenze

Account management

CRM sales processes

Stakeholder management

Forecasting

Negotiation

Descrizione del lavoro

In this role, you will

• Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
• Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
• Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
• Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
• Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.

As a Client Relationship Manager, you will make an impact by leading strategic client engagement, driving account growth, and strengthening long-term partnerships across a global business environment. You will be a valued member of the Client Relationship Management team and work collaboratively with sales, marketing, delivery, and cross-functional teams across Cognizant's service lines.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 15+ years of experience in account mining, account management, client relationship management, and strategic sales, ideally within the Consumer Goods, Travel, and Hospitality industries.
• Proven sales experience across Application Development, QEA, Package Implementation, Infrastructure/Cloud, and BPO services (F&A and Contact Center), with strong solutioning and client presentation skills.
• Strong expertise in CRM sales processes, opportunity management, pipeline administration, forecasting, and business reporting.
• Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements, pricing models, and service levels.
• Excellent stakeholder management, presentation, communication, and consulting skills, with willingness to travel domestically and internationally as required.

These will help you stand out

• Sales Management, CRM, or other relevant professional certifications in sales, account management, and customer engagement.
• Experience supporting global client accounts and multinational business operations.
• Demonstrated success working across diverse markets, stakeholders, and cross-functional teams.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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