Strategic Client Growth Director (Live Events)

Ticketmaster; United States; Remote; USD 136,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Paid time off

Job summary

Ticketmaster is seeking a Client Development Director in the United States to own strategic client relationships within the TM Sports segment. The role focuses on managing top accounts, driving revenue, and ensuring client satisfaction across a portfolio that includes live events and sports properties.

You will partner with internal leaders, forecast revenue, upsell products, and lead cross-functional teams to deliver exceptional client experiences while maintaining renewal momentum and

Qualifications

• 10–12 years’ experience in live entertainment with account management focus.
• BA/BS in Business, Marketing or related field; or equivalent.
• Experience with live event ticketing or real-time inventory systems preferred.
• Strong presentation and project management skills.
• Proven track record of exceeding sales targets.
• Experience leading change in a complex matrix organization with team development.

Responsibilities

• Voice of the customer to internal leaders to deliver client experiences.
• Develop and implement an account management blueprint for revenue and renewals.
• Upsell clients on products or services to drive ticket sales and revenue.
• Share and implement best practices for market segments.
• Forecast client tickets and revenue and develop client plans.
• Support sales operations and SLA monitoring.
• Coach cross-functional teams for effective client communication.
• Retain accounts by renewing engagements and maximizing margins.
• Collaborate with cross-functional teams to maximize client satisfaction.
• Identify new business opportunities and manage annual sales goals.
• Conduct strategic account reviews with clients to align products and pricing.
• Provide feedback on product enhancements and new opportunities.
• Address client concerns with timely resolution and follow-up.
• Deliver market analysis and competitive intelligence.
• Maintain Salesforce with accurate account details.
• Monitor competitors and potential collaborators for opportunities/threats.
• Coordinate responses to RFPs.
• Retain accounts through strong relationships with key decision makers.
• Support TM1 Marketing product adoption locally.

Skills

Live entertainment industry experience

Account management experience

Business development

Sales strategy

Relationship management

Proven sales track record

Presentation skills

Project management

Analytical skills

Communication skills

Education

BA/BS in Business/Marketing or related field

Tools

Salesforce

Microsoft Office (Word/Excel/PowerPoint)

Job description

Ticketmaster is seeking a Client Development Director in the United States to own strategic client relationships within the TM Sports segment. The role focuses on managing top accounts, driving revenue, and ensuring client satisfaction across a portfolio that includes live events and sports properties.

You will partner with internal leaders, forecast revenue, upsell products, and lead cross-functional teams to deliver exceptional client experiences while maintaining renewal momentum and