Strategic Client Growth Director (Remote)

Ladders

United States

Remote

USD 136,000 - 170,000

Full time

47 hours ago

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Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Family support programs

Tuition reimbursement

Volunteer time off

Job summary

Ladders is seeking a Client Development Director to lead strategic account development and client growth across live entertainment relationships, with a focus on revenue expansion, renewals, and delivering outstanding customer experiences.

You will partner with executive leadership and cross-functional teams to strengthen service delivery, identify new opportunities, and guide upsell strategies. Remote with US-based candidates only; compensation is $136,000–$170,000 annually.

Qualifications

10–12 years of experience in live entertainment with emphasis on account management and development.
BA/BS in Business, Marketing, or related field required or equivalent experience.
Experience with live event ticketing or real-time inventory management systems.
Strong presentation and project management skills.
Proven track record of exceeding sales targets.
High-level knowledge of digital media trends.

Responsibilities

Act as the voice of the customer, collaborating with internal leaders to enhance client experiences.
Develop and implement an account management strategy to maximize revenue and client renewals.
Create strategies to upsell products and services to existing clients, tracking results for optimization.
Conduct regular strategic account reviews to assess client needs and sales trends.
Monitor service levels to ensure compliance with SLAs and client satisfaction.
Identify new business opportunities and lead the client acquisition process.
Maintain accurate client data in Salesforce and report on competitor activities.