Strategic Client Engagement Lead - Specialty Pharmacy

Anovo; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

AnovoRx in Memphis, TN seeks a Sr. Manager, Client Engagement to serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts.

You will drive end-to-end relationship management, program performance, and growth of specialty pharmacy services. Responsibilities include leading cross-functional teams, QBRs, and ensuring adherence to contract terms while optimizing patient access and outcomes.

Qualifications

• Bachelor’s degree is required; MBA, PharmD or other advanced degree preferred.
• 7–10+ years of experience supporting pharmaceutical manufacturers within specialty pharmacy, hub services, or patient services environments.
• 5+ years of supervisory/managerial experience.
• Strong understanding of specialty pharmacy operations, manufacturer contracts, and performance metrics.
• Proven ability to manage complex client relationships and lead cross-functional collaboration.
• Excellent communication, analytical, and presentation skills.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned manufacturer clients.
• Build and maintain relationships with cross-functional teams.
• Lead quarterly business reviews (QBRs) and executive updates.
• Translate manufacturer strategy into actionable specialty pharmacy execution.
• Oversee execution of manufacturer contractual obligations and guarantees.
• Lead and coach Client Support Liaisons to promote accountability and service quality.
• Monitor KPIs related to speed to therapy, access, adherence, and patient experience.
• Ensure data accuracy and compliance with contracts and regulations.

Skills

Communication

Analytical skills

Presentation skills

Relationship management

Education

Bachelor's degree

MBA

PharmD

Job description

AnovoRx in Memphis, TN seeks a Sr. Manager, Client Engagement to serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts.

You will drive end-to-end relationship management, program performance, and growth of specialty pharmacy services. Responsibilities include leading cross-functional teams, QBRs, and ensuring adherence to contract terms while optimizing patient access and outcomes.