Senior Program Manager, Specialty Pharmacy Operations

RXinsider LTD.; Overland Park (KS); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short

Supportive, progressive, fast-paced 环境

Job summary

AssistRx, Inc. is seeking a Program Manager to lead pharmaceutical client programs, plan strategy, and optimize operations across call center and access initiatives.

The role requires strong leadership, scheduling, recruitment, and cross-functional collaboration. Reports to Director, Pharmacy. Candidates should have extensive healthcare industry experience and proven management ability to drive process improvements and measurable results.

Qualifications

• 7+ years in healthcare, including people management.
• Ability to lead, coordinate, and supervise staff across programs.
• Strong cross-functional collaboration and communication skills.
• Experience with call center operations and KPIs is preferred.

Responsibilities

• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
• Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives as required by Client contract and Statement of Work
• Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
• Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of "on the spot training as needed"
• Maintains professional atmosphere among team members, respectful and transparent
• Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handles escalated calls, complaints, questions, and queries as necessary
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
• Prepares agenda items and content for client meetings and quarterly reviews
• Additional responsibilities as needed based on department and program requirements

Skills

Healthcare industry experience

Management experience

Problem-solving

Interpersonal skills

Experience in specialty or mail order药

Tools

Microsoft Office

Microsoft Teams

Job description

AssistRx, Inc. is seeking a Program Manager to lead pharmaceutical client programs, plan strategy, and optimize operations across call center and access initiatives.

The role requires strong leadership, scheduling, recruitment, and cross-functional collaboration. Reports to Director, Pharmacy. Candidates should have extensive healthcare industry experience and proven management ability to drive process improvements and measurable results.