Sr. Manager, Client Engagement

Anovo; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

AnovoRx in Memphis, TN seeks a Sr. Manager, Client Engagement to serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts.

You will drive end-to-end relationship management, program performance, and growth of specialty pharmacy services. Responsibilities include leading cross-functional teams, QBRs, and ensuring adherence to contract terms while optimizing patient access and outcomes.

Qualifications

• Bachelor’s degree is required; MBA, PharmD or other advanced degree preferred.
• 7–10+ years of experience supporting pharmaceutical manufacturers within specialty pharmacy, hub services, or patient services environments.
• 5+ years of supervisory/managerial experience.
• Strong understanding of specialty pharmacy operations, manufacturer contracts, and performance metrics.
• Proven ability to manage complex client relationships and lead cross-functional collaboration.
• Excellent communication, analytical, and presentation skills.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned manufacturer clients.
• Build and maintain relationships with cross-functional teams.
• Lead quarterly business reviews (QBRs) and executive updates.
• Translate manufacturer strategy into actionable specialty pharmacy execution.
• Oversee execution of manufacturer contractual obligations and guarantees.
• Lead and coach Client Support Liaisons to promote accountability and service quality.
• Monitor KPIs related to speed to therapy, access, adherence, and patient experience.
• Ensure data accuracy and compliance with contracts and regulations.

Skills

Communication

Analytical skills

Presentation skills

Relationship management

Education

Bachelor's degree

MBA

PharmD

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Manager, Client Engagement

Full Time Management Memphis, TN, US

3 days ago Requisition ID: 1282

Job Summary:

The Sr. Manager Client Engagementserves as the primary strategic partner for assigned pharmaceutical manufacturer accounts. This role is accountable for end-to-end relationship management, performance optimization, and the growth of dedicated specialty pharmacy programs. The position requires deep expertise in manufacturer expectations, launch readiness, data and reporting, patient services, and regulatory compliance within a specialty pharmacy environment. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, or requirements.

Primary Duties and Responsibilities

• Serve as the primary day-to-day point of contact and escalation lead for assigned manufacturer clients
• Build and maintain strong relationships with brand, patient services, market access, trade, and cross-functional manufacturer teams
• Lead quarterly business reviews (QBRs), operational reviews, and executive-level business updates
• Translate manufacturer strategy and objectives into actionable specialty pharmacy execution
• Oversee execution and performance of manufacturer contractual obligations and guarantees
• Lead and support a team of Client Support Liaisons through ongoing direction, performance oversight, and coaching to promote accountability, service excellence, and team growth.
• Ensure achievement of key performance indicators (KPIs) related to speed to therapy, access, adherence, and patient experience
• Monitor financial performance, service levels, and operational metrics tied to manufacturer programs
• Proactively identify, assess, and mitigate risks impacting brand objectives or patient access
• Lead specialty pharmacy readiness for product launches, label expansions, and lifecycle management initiatives
• Partner closely with Product, Operations, Clinical, Reimbursement, IT, and Compliance teams to deliver seamless manufacturer support
• Support distribution expansions, channel strategy initiatives, and therapy onboarding efforts
• Identify and drive growth opportunities across additional services, capabilities, or therapeutic areas
• Oversee the delivery of manufacturer reporting, dashboards, and data feeds
• Translate operational and performance data into actionable insights for manufacturer stakeholders
• Ensure data accuracy, timeliness, and compliance with contractual, regulatory, and privacy requirements
• Regular and reliable attendance expected
• Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, and Skills Required

• Bachelor’s degree required; MBA, PharmD, or other advanced degree preferred
• 7–10+ years of experience supporting pharmaceutical manufacturers within specialty pharmacy, hub services, or patient services environments
• 5+ years of prior supervisory/managerial experience.
• Strong understanding of specialty pharmacy operations, manufacturer contracts, and performance metrics
• Proven ability to manage complex client relationships and lead cross-functional collaboration
• Excellent communication, analytical, and presentation skills

This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer.