Program Manager, Client Operations – Specialty Pharmacy

RXinsider LTD.; Sand Lake (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Supportive, progressive, fast-paced环境

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short

Job summary

AssistRx, Inc. is seeking a Program Manager to lead pharmaceutical client programs, plan strategy, and optimize operations. You will supervise staff, coordinate cross-functional teams, and drive process improvements within a fast-paced environment.

Reports to the Director, Pharmacy, and collaborates with training and call center teams to ensure client satisfaction and program success. Healthcare expertise and strong leadership are essential.

Qualifications

• Minimum 7 years of healthcare industry experience, including 3 years of management experience.
• Ability to manage others, both direct and indirect.
• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
• Skilled in the use of Microsoft Office and Team.
• Thorough understanding of business operations and processes required.
• Excellent interpersonal skills and ability to influence.
• High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization.
• Experience in Specialty or Mail Order Pharmacy (preferred).

Responsibilities

• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
• Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives as required by Client contract and Statement of Work
• Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
• Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of "on the spot training as needed"
• Maintains professional atmosphere among team members, respectful and transparent
• Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handles escalated calls, complaints, questions, and queries as necessary
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
• Prepares agenda items and content for client meetings and quarterly reviews
• Additional responsibilities as needed based on department and program requirements

Skills

Leadership

Cross-functional collaboration

Problem solving

Communication

Microsoft Office & Teams

Tools

Microsoft Office

Microsoft Teams

Job description

AssistRx, Inc. is seeking a Program Manager to lead pharmaceutical client programs, plan strategy, and optimize operations. You will supervise staff, coordinate cross-functional teams, and drive process improvements within a fast-paced environment.

Reports to the Director, Pharmacy, and collaborates with training and call center teams to ensure client satisfaction and program success. Healthcare expertise and strong leadership are essential.