Strategic Client Engagement & Growth Lead

CBIZ; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

CBIZ is seeking a proactive Client Engagement Manager to nurture client relationships, drive growth, and collaborate with internal teams. The role requires strong communication, problem-solving, and a focus on client success across multiple services in a dynamic environment.

The CEM will manage inquiries, conduct regular check-ins, pursue upsell opportunities, and support renewal processes while aligning with executive priorities and CBIZ goals.

Qualifications

• Bachelor's degree in a relevant field is preferred.
• Extensive client relationship and sales experience.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to client inquiries promptly via email, phone, or in-person meetings.
• Schedule and conduct regular check-ins to discuss client needs and gather feedback.
• Ensure timely resolution of client issues and escalate as needed.
• Develop understanding of client goals to provide tailored solutions.
• Identify and pursue new business opportunities within existing accounts.
• Prepare and present proposals or statements of work for additional services.
• Track renewals, coordinate with stakeholders to support timely contracts.
• Collaborate with sales, marketing, product, and support teams to meet client needs.
• Maintain records in CRM and generate reports on account status.
• Develop account plans and stay informed about industry trends.

Skills

Client communication

Relationship management

Sales & business development

Collaboration with internal teams

Reporting & analysis

Strategic planning

Client engagement

Thought leadership

Travel readiness

Education

Bachelor's degree in relevant field

Tools

CRM systems

Job description

CBIZ is seeking a proactive Client Engagement Manager to nurture client relationships, drive growth, and collaborate with internal teams. The role requires strong communication, problem-solving, and a focus on client success across multiple services in a dynamic environment.

The CEM will manage inquiries, conduct regular check-ins, pursue upsell opportunities, and support renewal processes while aligning with executive priorities and CBIZ goals.