Remote Client Engagement Manager—Tech & AI Solutions

CBIZ, Inc.; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

CBIZ, Inc. is seeking a dynamic Client Engagement Manager to manage and nurture client relationships across the organization. This client-facing role focuses on delivering value, identifying growth opportunities, and coordinating with internal teams to meet client needs.

The position emphasizes strategic planning, relationship management, and proactive communication, with a base salary range of $80,000 to $100,000 and remote work flexibility within the United States.

Qualifications

• Strong client communication skills across channels (email, phone, in-person).
• Ability to build and maintain long-term client relationships.
• Identify opportunities for upsell and renewals within accounts.
• Coordinate with sales, marketing, product, and support teams.
• Maintain CRM records and generate status reports.
• Develop account plans aligned with client goals and company strategy.

Responsibilities

• Respond to client inquiries promptly via email, phone, or in-person meetings.
• Schedule and conduct regular check-ins to discuss client needs and feedback.
• Ensure timely resolution of client issues and escalate when needed.
• Develop an understanding of client goals to offer tailored solutions.
• Identify and pursue new business opportunities within existing accounts.
• Prepare proposals or statements of work for additional services or products.
• Track renewals and coordinate internal teams for timely renewals.
• Negotiate change orders and upsell opportunities aligned to client needs.

Skills

Client communication

Relationship management

Sales & BD

Cross-team collaboration

Reporting & analytics

Strategic planning

Thought leadership

Education

Bachelor's degree

Job description

CBIZ, Inc. is seeking a dynamic Client Engagement Manager to manage and nurture client relationships across the organization. This client-facing role focuses on delivering value, identifying growth opportunities, and coordinating with internal teams to meet client needs.

The position emphasizes strategic planning, relationship management, and proactive communication, with a base salary range of $80,000 to $100,000 and remote work flexibility within the United States.