Client Engagement Operations Lead

Brown & Brown; Town of Florida (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Brown & Brown is seeking a Client Engagement Operations Manager to support the Client Engagement organization by aligning with Client Services leadership and cross-functional partners to improve efficiencies and ensure adherence to best practices. The role includes managing brokerage RFP processes and coordinating large internal and client-facing projects for revenue growth.

The CEOM will monitor tasks, field inquiries, and maintain detailed project plans while fostering strong carrier/vendor

Qualifications

• Supports Client Engagement organization by working with Client Services leadership and internal business partners to improve efficiencies and adherence to best practices.
• Coordinates and manages brokerage RFP processes and deliverables to support revenue growth opportunities.
• Monitors tasks and deliverables, handles inquiries, and maintains project plans across multiple large internal and client-facing projects.

Responsibilities

• Collaborate with Client Services leadership to align efforts with SNS business objectives.
• Manage brokerage RFP processes and deliverables to drive revenue growth.
• Field inquiries from service teams and clients and keep project plans up to date.
• Foster carrier/vendor collaboration to ensure project success.

Job description

Brown & Brown is seeking a Client Engagement Operations Manager to support the Client Engagement organization by aligning with Client Services leadership and cross-functional partners to improve efficiencies and ensure adherence to best practices. The role includes managing brokerage RFP processes and coordinating large internal and client-facing projects for revenue growth.

The CEOM will monitor tasks, field inquiries, and maintain detailed project plans while fostering strong carrier/vendor