Client Account Manager

Courser; Pleasant Grove (UT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, vision,

Job summary

Courser is seeking a Client Account Manager to serve as the strategic partner for high‑value client accounts across IT services. You will lead regular check‑ins, business reviews, and updates, ensuring client satisfaction and alignment with evolving needs.

The role emphasizes upselling, cross‑selling, and collaboration with internal teams to tailor solutions. We value relationship‑building, data‑driven insights, and ability to present to C‑level stakeholders.

Qualifications

• 2+ years of client account management experience in IT or MSP environments.
• Strong knowledge of IT solutions including cybersecurity, infrastructure, cloud, and support.
• Experience presenting to C-level stakeholders and managing multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Proficiency with Salesforce, HubSpot, ConnectWise, or Autotask.

Responsibilities

• Serve as the strategic partner and primary contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Skills

Account management

IT/MSP experience

Upselling & cross-selling

Stakeholder management

Relationship building

Negotiation

Data analysis

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Grow Your Career as a Client Account Manager at Courser

Are you passionate about sales but tired of cold calling, chasing down leads, or wondering where your next deal is coming from? Do you thrive on solving problems and building long-term relationships? Are you tech curious—not necessarily a technical expert—but love collaborating with others to find smart solutions? If this sounds like you, we want to talk.

At Courser, we’re not just accelerating the growth of IT service providers — we’re transforming the industry. If you’re ready to bring your strategic account management expertise to a fast‑paced, innovation‑driven company that values your voice, your growth, and your results, we want to talk to you.

Why Join Courser?

• You’ll be part of a high‑growth company that values Teamwork, Service, Growth-Mindedness, Trust, and Innovation.
• We believe in rewarding performance — top achievers are invited to exclusive all‑inclusive trips as part of our Achiever’s Club.
• We foster a culture that champions professional development with best‑in‑class training, mentorship, and self‑promotion paths.
• We operate nationwide with a shared knowledge base and collaborative spirit that helps every team member thrive.

What You’ll Do

• Serve as the strategic partner and primary point of contact for high‑value client accounts.
• Lead regular check‑ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross‑selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

What You Bring to the Table

• 2+ years of experience in client account management, ideally in IT or MSP environments.
• Good grasp of IT solutions — from cybersecurity and infrastructure to cloud and support services.
• Confidence presenting to C‑level stakeholders and managing complex, multi‑account portfolios.
• Excellent relationship‑building, negotiation, and communication skills.
• Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset with the ability to identify patterns, risks, and growth opportunities.
• Adaptability and calm under pressure in a dynamic, high‑volume setting.
• Demonstrated ability to grasp emerging technologies.

Benefits That Set Us Apart

• Competitive salary with performance‑based rewards
• Comprehensive medical, dental, vision, and life insurance plans
• 401(k) match to support your financial future
• Unlimited vacation time after year one (10 vacation days your first year)
• 10 paid holidays — including your birthday and a floating holiday
• Paid sick time and paid parental leave
• Healthy lifestyle and Amazon Prime reimbursements
• 40 hours of paid Volunteer Time to support your passions
• Reimbursement for certifications
• Learning & development programs to advance your career

If you’re looking for a place where your skills are valued, your voice is heard, and your success is celebrated — look no further. At COURSER, your career growth is just as important as our business growth.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.