Strategic Client Account Executive, SaaS Growth

Dialpad

Austin (TX)

On-site

USD 120,000 - 160,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad, the AI platform for customer experience in Austin, TX, is seeking a Client Account Executive to manage strategic accounts and grow revenue within a portfolio of existing Dialpad customers. You will act as a trusted advisor, align Dialpad's product suite with customer goals, and drive expansion while delivering measurable business value.

You will lead sales across the book of business, collaborate with Sales Managers, Engineers, Customer Success, and partners, and strive to exceed

Qualifications

3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
Ability to communicate, present, and influence key stakeholders and decision‑makers.
Experience with solution‑selling techniques such as SPICED and/or MEDDICC.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management skills with the ability to track numerous details.
Willingness to travel to customer locations or events as needed.
SaaS sales background required, with bonus points for UCaaS/CCaaS.
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Responsibilities

Focused on a portfolio of existing customers, the CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
Generate a pipeline and drive an efficient sales process.
Achieve or exceed quarterly revenue goals.
Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers.
Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.