Strategic Claims Tracer & Collections Specialist

Gold Coast Dental; La Habra (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health and dental insurance

Professional development opportunities

Job summary

Gold Coast Dental is looking for a Collections specialist in La Habra, CA. The role focuses on proactive calls, follow-ups, and empathetic communication with patients, billing departments, and insurance reps to recover unpaid claims.

Experience with Open Dental, DentalXChange, and NEA Fast Attach is a plus. The candidate should balance persistence with professionalism to secure timely reimbursements while maintaining relationships.

Qualifications

• Comfortable contacting patients to collect money owed.
• Experience in collections, accounts receivable, or similar roles, preferably in healthcare or dental setting.
• Knowledge of dental billing and insurance processes.
• Excellent communication and negotiation skills.
• Proficient in billing software and Microsoft Office.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.

Responsibilities

• Contact patients and insurance companies to collect outstanding balances via phone calls and letters.
• Review and analyze patient accounts to identify overdue balances and discrepancies.
• Resolve billing issues and disputes with billing department and insurance companies.
• Maintain accurate records of collection activities and communications.
• Develop and implement effective strategies for timely collection of payments.
• Provide exceptional customer service and maintain a professional demeanor in all interactions.
• Assist in the preparation of reports related to collections and accounts receivable.

Skills

Phone calls collection

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Teamwork

Education

High School Diploma

Associate's or Bachelor's degree in related field (plus)

Tools

Billing software

Microsoft Office (Word, Excel)

Job description

Gold Coast Dental is looking for a Collections specialist in La Habra, CA. The role focuses on proactive calls, follow-ups, and empathetic communication with patients, billing departments, and insurance reps to recover unpaid claims.

Experience with Open Dental, DentalXChange, and NEA Fast Attach is a plus. The candidate should balance persistence with professionalism to secure timely reimbursements while maintaining relationships.