Dental Insurance & AR Specialist: Claims, Collections

Health 360 Dental; Chevy Chase (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Job summary

Health 360 Dental is seeking an experienced Dental Insurance & Accounts Receivable Coordinator who understands dental insurance, loves numbers, and communicates clearly with patients about payments and insurance responsibilities.

You will verify eligibility and coverage, submit and follow up on claims (including denials), post payments and EFTs, investigate discrepancies, maintain Eaglesoft data, and actively collect outstanding balances while supporting front desk tasks in a collaborative

Qualifications

• Strong knowledge of dental insurance, claims processing, EOBs and AR.
• Excellent math skills and ability to work quickly and accurately with numbers.
• Confident discussing financial matters and collecting outstanding balances.
• Ability to explain insurance and billing to patients clearly.
• Professional, assertive yet empathetic, with strong communication.
• Organizational skills, detail-oriented, and able to work independently.
• Willingness to assist front desk when needed.

Responsibilities

• Verify insurance eligibility, coverage, benefits, and patient responsibilities.
• Submit and follow up on insurance claims, including denials and outstanding claims.
• Review and post insurance payments, EOBs, EFTs, and contractual adjustments.
• Investigate insurance discrepancies and resolve unpaid or underpaid claims.
• Maintain accurate insurance information and fee schedules in Eaglesoft.
• Communicate with insurance companies to resolve claims efficiently.
• Monitor outstanding patient balances and accounts receivable aging reports.
• Proactively call patients with outstanding balances and request payment.
• Explain charges and insurance adjustments to patients clearly.
• Handle difficult financial conversations with professionalism and empathy.
• Resolve patient billing questions and disputes by researching histories.
• Follow up on unpaid balances and payment arrangements until resolved.
• Maintain records of collection calls and follow-up activities.

Skills

Dental insurance knowledge

Accounts receivable

Communication

Numerical proficiency

Interpersonal skills

Organization

Tools

Eaglesoft

Vyne

Job description

Health 360 Dental is seeking an experienced Dental Insurance & Accounts Receivable Coordinator who understands dental insurance, loves numbers, and communicates clearly with patients about payments and insurance responsibilities.

You will verify eligibility and coverage, submit and follow up on claims (including denials), post payments and EFTs, investigate discrepancies, maintain Eaglesoft data, and actively collect outstanding balances while supporting front desk tasks in a collaborative