Claims Tracer and Collections Specialist for Dental Group

Gold Coast Dental; La Habra (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health and dental insurance

Professional development opportunities

Job summary

Gold Coast Dental is looking for a Collections specialist in La Habra, CA. The role focuses on proactive calls, follow-ups, and empathetic communication with patients, billing departments, and insurance reps to recover unpaid claims.

Experience with Open Dental, DentalXChange, and NEA Fast Attach is a plus. The candidate should balance persistence with professionalism to secure timely reimbursements while maintaining relationships.

Qualifications

• Comfortable contacting patients to collect money owed.
• Experience in collections, accounts receivable, or similar roles, preferably in healthcare or dental setting.
• Knowledge of dental billing and insurance processes.
• Excellent communication and negotiation skills.
• Proficient in billing software and Microsoft Office.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.

Responsibilities

• Contact patients and insurance companies to collect outstanding balances via phone calls and letters.
• Review and analyze patient accounts to identify overdue balances and discrepancies.
• Resolve billing issues and disputes with billing department and insurance companies.
• Maintain accurate records of collection activities and communications.
• Develop and implement effective strategies for timely collection of payments.
• Provide exceptional customer service and maintain a professional demeanor in all interactions.
• Assist in the preparation of reports related to collections and accounts receivable.

Skills

Phone calls collection

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Teamwork

Education

High School Diploma

Associate's or Bachelor's degree in related field (plus)

Tools

Billing software

Microsoft Office (Word, Excel)

Job description

Gold Coast Dental is looking for a Collections specialist who:

Is comfortable making the proactive calls and sending the follow-ups needed to track down unpaid insurance claims BUT ALSO shows empathy and professionalism when dealing with busy insurance reps and billing departments to keep relationships cooperative.

Has the persistence to dig through EOBs, policy details, and claim notes to confirm exactly what’s outstanding BUT ALSO knows that real progress happens when you get someone on the line and move the claim forward—not just when you’re buried in paperwork.

Understands that negotiating a quick resolution or partial payment today often beats waiting months for a “perfect” payout BUT ALSO doesn’t accept the first denial or excuse without challenging it and pushing for the right reimbursement.

We use Open Dental software, DentalXChange and NEA Fast Attach. Experience with these products is a plus.

Following is a ChatGPT generated (but still really good) generic job description for the position:

Job Title: Collections Specialist

Location: La Habra, CA

Company: Gold Coast Dental

Job Type: Full-Time

About Us:

Gold Coast Dental is a dentist owned group of 19 dental offices in Southern California. We pride ourselves on delivering high-quality dental services and exceptional patient care. Our team is committed to maintaining a welcoming and professional environment for our patients and staff.

Job Description:

We are seeking a dedicated and detail-oriented Collections Specialist to join our team. The successful candidate will be responsible for managing accounts receivable, collecting outstanding payments from patients and dental insurance companies, and ensuring timely payment for services rendered.

Key Responsibilities:

• Contact patients and insurance companies to collect outstanding balances via phone calls and letters.
• Review and analyze patient accounts to identify overdue balances and discrepancies.
• Resolve billing issues and disputes by working closely with the billing department and insurance companies.
• Maintain accurate and up-to-date records of all collection activities and communications.
• Develop and implement effective strategies for timely collection of payments.
• Provide exceptional customer service and maintain a professional demeanor in all interactions.
• Assist in the preparation of reports related to collections and accounts receivable.

Qualifications:

• Must be comfortable picking up the phone and calling patients to collect money owed.
• High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
• Previous experience in collections, accounts receivable, or a similar role, preferably in a healthcare or dental setting.
• Strong understanding of dental billing and insurance processes.
• Excellent communication and negotiation skills.
• Proficient in using billing software and Microsoft Office Suite (Word, Excel).
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive pay ($20-25/hr DOE)
• Health and dental insurance
• Professional development opportunities