Strategic Channel Insights Lead

SquareTrade; San Francisco (CA); Hybrid; USD 109,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) company match

Stipend for wellbeing

Tuition reimbursement up to $5,250

Flexible Time Off Policy

Job summary

SquareTrade is looking for a Channel Insights Manager to enhance performance visibility across its service and channel ecosystem in San Francisco. The role entails driving strategic insights, improving operational efficiency, and ensuring alignment across functional teams.

The ideal candidate will have 5+ years of experience in analytics and operations, demonstrating advanced problem-solving and communication skills. This position offers a hybrid work arrangement, comprehensive benefits including medical coverage, and a competitive salary range of $109K-$140K.

Qualifications

• 5+ years of experience in operations, analytics, or partner/channel management.
• Demonstrated ability to own business performance and deliver measurable improvements.
• Strong understanding of operational workflows and partner-driven customer experience impacts.
• Advanced analytical and problem-solving skills.

Responsibilities

• Own end-to-end channel performance insights, including monitoring SLAs.
• Identify and diagnose operational issues impacting partner performance.
• Drive alignment across teams by synthesizing insights into clear narratives.

Skills

Data-driven decision making

Analytical skills

Effective communication

Leadership without authority

SQL proficiency

Understanding of operational workflows

Ability to identify root causes

Customer experience principles

Education

Bachelor’s degree

Tools

Tableau

Power BI

Job description

SquareTrade is looking for a Channel Insights Manager to enhance performance visibility across its service and channel ecosystem in San Francisco. The role entails driving strategic insights, improving operational efficiency, and ensuring alignment across functional teams.

The ideal candidate will have 5+ years of experience in analytics and operations, demonstrating advanced problem-solving and communication skills. This position offers a hybrid work arrangement, comprehensive benefits including medical coverage, and a competitive salary range of $109K-$140K.