Senior Service Experience Strategy Analyst

SquareTrade; San Francisco (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with up to 4% match

Tuition reimbursement up to $5,250 annually

Flexible Time Off Policy

Job summary

SquareTrade in San Francisco is seeking a Senior Analyst focused on optimizing service experience. This role involves evaluating service opportunities and shaping concepts that enhance customer experience while supporting growth.

Ideal candidates will possess strong analytical and strategic thinking skills, along with over 5 years of relevant experience. The position offers a full-time schedule, competitive compensation, and opportunities for cross-functional collaboration.

Qualifications

• 5+ years of experience in consulting, strategy, or related fields.
• Proven ability to lead complex, cross-functional initiatives.
• Excellent written and verbal communication skills.

Responsibilities

• Identify unmet customer and partner needs.
• Evaluate new service opportunities.
• Lead end-to-end innovation workstreams.

Skills

Analytical expertise

Strategic thinking

SQL

Microsoft Excel

Customer journey analytics

Education

Bachelor's degree (BA/BS)

Advanced degree preferred

Tools

Tableau

Power BI

Python

Job description

SquareTrade in San Francisco is seeking a Senior Analyst focused on optimizing service experience. This role involves evaluating service opportunities and shaping concepts that enhance customer experience while supporting growth.

Ideal candidates will possess strong analytical and strategic thinking skills, along with over 5 years of relevant experience. The position offers a full-time schedule, competitive compensation, and opportunities for cross-functional collaboration.