Lead, Service Analytics & Operations Strategy

SquareTrade; Atlanta (GA); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement up to $5,250 per

Hybrid work arrangements

Wellbeing budget

Connectivity stipend

Job summary

SquareTrade, Inc. d/b/a Allstate Protection Plans, is seeking a Senior Manager for Service Strategy & Operations Analytics.

This remote role will own the North America analytics vision, operating model, and governance to drive data-informed decisions across Operations, Customer Experience, Product, Engineering, and Finance. You will build scalable analytics capabilities, strengthen KPI architecture, and translate insights into measurable business outcomes and executive recommendations.

Qualifications

• 10+ years in analytics, business operations, strategy, or related fields, with experience leading complex analytics workstreams or functions in operationally intensive environments.
• Proven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support.
• Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment.

Responsibilities

• Own North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards.
• Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership.
• Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development.
• Use structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations.
• Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions.

Skills

Analytics leadership

Executive storytelling

KPI framework

Data governance

Problem solving

Job description

SquareTrade, Inc. d/b/a Allstate Protection Plans, is seeking a Senior Manager for Service Strategy & Operations Analytics.

This remote role will own the North America analytics vision, operating model, and governance to drive data-informed decisions across Operations, Customer Experience, Product, Engineering, and Finance. You will build scalable analytics capabilities, strengthen KPI architecture, and translate insights into measurable business outcomes and executive recommendations.