Senior Strategy & Service Innovation Analyst

SquareTrade; San Francisco (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Up to 4% company match into 401(k)

$75/month wellbeing budget

Mental health resources

Flexible Time Off Policy

Tuition reimbursement up to $5,250

Hybrid work arrangements

Job summary

SquareTrade in San Francisco is seeking a Senior Strategy Analyst to support service strategy and innovation initiatives. This role requires advanced analytical expertise and strong strategic thinking to identify unmet customer needs and improve service cost effectiveness.

The ideal candidate will lead innovation workstreams and partner with cross-functional teams to develop actionable recommendations that drive customer engagement and business results.

Qualifications

• 5+ years of experience in consulting, strategy, or business operations.
• Proven ability to lead cross-functional initiatives.
• Excellent written and verbal communication skills.

Responsibilities

• Support service strategy and innovation initiatives.
• Lead end-to-end innovation workstreams.
• Translate insights into actionable recommendations.

Skills

Advanced analytical expertise

Strategic thinking

Microsoft Excel proficiency

SQL expertise

Data visualization skills

Python for data analysis

Understanding of customer journey analytics

Education

Bachelor’s degree (BA/BS)

Advanced degree preferred

Tools

Tableau

Power BI

Job description

SquareTrade in San Francisco is seeking a Senior Strategy Analyst to support service strategy and innovation initiatives. This role requires advanced analytical expertise and strong strategic thinking to identify unmet customer needs and improve service cost effectiveness.

The ideal candidate will lead innovation workstreams and partner with cross-functional teams to develop actionable recommendations that drive customer engagement and business results.