Strategic Change Leader - Remote

CSAA; Delaware; Remote; USD 130,000 - 173,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) seeks a Change Manager to lead complex change initiatives across departments in a remote-capable role. You will drive adoption, minimize resistance, and align efforts with business goals, partnering with leaders and project teams.

With 8+ years of experience, you will apply ADKAR/Prosci methodologies, develop training and communication plans, and coach leaders to drive successful outcomes in a distributed organization.

Qualifications

• Minimum 8 years relevant experience.
• BA/BS degree or equivalent combination of education and experience.
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.
• Excellent working knowledge and application of training and communications methodologies and guidelines.
• Strong working knowledge of project management and other lifecycle methodologies.
• Strong ability to influence at the department/division level and across different layers of leadership.
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change.
• Substantial insurance business knowledge or shared services/consulting functions.

Responsibilities

• Lead and coordinate change management efforts across one or more departments.
• Develop and implement change management strategies and plans aligned with business objectives.
• Conduct impact assessments and readiness analyses to inform change approaches.
• Define people objectives and key results to realize benefits.
• Operate with increasing independence in change strategy execution.
• Collaborate with project managers to integrate change activities into project plans.
• Design and deliver communication and training plans for change initiatives.
• Provide coaching to leaders to fulfill change leadership roles.
• Identify resistance and develop mitigation tactics.
• Track and report change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines (ADKAR, Prosci, Proxima).
• Design, develop and implement User Acceptance Testing strategy when needed.

Skills

Change management

Stakeholder engagement

Influence at leadership

Sponsorship coaching

Impact assessment

Training & communications

Project management

Decision making

Insurance domain knowledge

Facilitation

Education

BA/BS degree

Tools

ADKAR

Prosci

Proxima

Job description

CSAA Insurance Group (CSAA IG) seeks a Change Manager to lead complex change initiatives across departments in a remote-capable role. You will drive adoption, minimize resistance, and align efforts with business goals, partnering with leaders and project teams.

With 8+ years of experience, you will apply ADKAR/Prosci methodologies, develop training and communication plans, and coach leaders to drive successful outcomes in a distributed organization.