Strategic Change Leader, Customer Success

Clarios; Glendale (WI); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Parental and caregiver leave

Job summary

Clarios is seeking an Organizational Change Manager to lead transformation within our Customer Success initiatives and the Clarios Connected Services program. You will design change strategies, partner with leaders, assess readiness, and coach managers to champion new behaviors, ensuring adoption and measurable impact across the organization and customers.

Join a team driving groundbreaking technologies and delivering a seamless, value-driven experience for clients while upholding ethical

Qualifications

• Bachelor’s degree in Business, Organizational Development, or related field (Master’s preferred).
• 7+ years of experience in change management or organizational development roles.
• Exceptional communication skills to articulate strategies and adapt messaging.
• Ability to influence and build trust with stakeholders at all levels.
• Emotional intelligence and resilience in ambiguous, high-pressure environments.
• Knowledge of Prosci/ADKAR change methodologies and related tools.
• Strong project management and ability to manage multiple priorities.

Responsibilities

• Design and deliver impactful change strategies that drive internal adoption and improve customer experience.
• Partner with leadership and cross-functional teams to align change initiatives with objectives.
• Assess readiness, identify risks, and turn challenges into opportunities for engagement.
• Coach leaders to champion change behaviors that boost customer relationships.
• Lead workshops and communications to keep stakeholders informed and confident.
• Track and optimize initiatives to translate adoption into better customer outcomes.

Skills

Change management

Communication

Stakeholder management

Leadership

Project management

Adaptability

Emotional intelligence

Education

Bachelor’s degree in Business, Organizational Development, or related field

Master’s degree preferred

Tools

Prosci

ADKAR

Job description

Clarios is seeking an Organizational Change Manager to lead transformation within our Customer Success initiatives and the Clarios Connected Services program. You will design change strategies, partner with leaders, assess readiness, and coach managers to champion new behaviors, ensuring adoption and measurable impact across the organization and customers.

Join a team driving groundbreaking technologies and delivering a seamless, value-driven experience for clients while upholding ethical