Strategic Change Lead & Customer Liaison (Hybrid DoD)

Joint Strategic Technologies; Washington (District of Columbia); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Joint Strategic Technologies (JST) seeks a Senior Change Management & Customer Liaison Lead to guide DoD contract initiatives from strategy to training delivery. This hybrid role is based in Washington, DC, combining office days with telework.

You will lead change management, stakeholder engagement, training design, and organizational alignment across large government programs. Applicants should have a decade+ of DoD IT training experience, strong communication, and proven ability to manage

Qualifications

• Ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Strong written and verbal communication to manage change and training elements.
• Proven leadership of change management initiatives and stakeholder engagement.
• Proficiency with Microsoft Office Suite.
• Excellent organizational, planning, and data analysis skills.
• Energetic personality with initiative and flexibility.
• Customer service and communication skills.
• Highly motivated and capable of working with government teams.

Responsibilities

• Prepare the customer acquisition community for changes from regulations across the lifecycle of deployments.
• Develop, deliver, and maintain training materials and capability improvements for the Navy/Customer environment.
• Create and maintain stakeholder analyses identifying roles and impacts on business processes.
• Develop and implement an Organization Change Management plan and monitor its effectiveness.
• Assess organizational structure, reporting, and accountability alignment.
• Attend Government Control Boards and document impact while tracking performance metrics.
• Submit RFCs to enable mission success and information/tool access for end users.

Skills

DoD IT training

Instructional design

Change management

Communication

Stakeholder analysis

Data analysis

Organizational planning

Team collaboration

Initiative

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Joint Strategic Technologies (JST) seeks a Senior Change Management & Customer Liaison Lead to guide DoD contract initiatives from strategy to training delivery. This hybrid role is based in Washington, DC, combining office days with telework.

You will lead change management, stakeholder engagement, training design, and organizational alignment across large government programs. Applicants should have a decade+ of DoD IT training experience, strong communication, and proven ability to manage