Senior Change Management & Customer Liaison Lead

Joint Strategic Technologies; Washington (District of Columbia); Hybride; USD 110 000 - 140 000; Plein temps

Résumé du poste

Joint Strategic Technologies (JST) seeks a Senior Change Management & Customer Liaison Lead to guide DoD contract initiatives from strategy to training delivery. This hybrid role is based in Washington, DC, combining office days with telework.

You will lead change management, stakeholder engagement, training design, and organizational alignment across large government programs. Applicants should have a decade+ of DoD IT training experience, strong communication, and proven ability to manage

Qualifications

• Ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Strong written and verbal communication to manage change and training elements.
• Proven leadership of change management initiatives and stakeholder engagement.
• Proficiency with Microsoft Office Suite.
• Excellent organizational, planning, and data analysis skills.
• Energetic personality with initiative and flexibility.
• Customer service and communication skills.
• Highly motivated and capable of working with government teams.

Responsabilités

• Prepare the customer acquisition community for changes from regulations across the lifecycle of deployments.
• Develop, deliver, and maintain training materials and capability improvements for the Navy/Customer environment.
• Create and maintain stakeholder analyses identifying roles and impacts on business processes.
• Develop and implement an Organization Change Management plan and monitor its effectiveness.
• Assess organizational structure, reporting, and accountability alignment.
• Attend Government Control Boards and document impact while tracking performance metrics.
• Submit RFCs to enable mission success and information/tool access for end users.

Connaissances

DoD IT training

Instructional design

Change management

Communication

Stakeholder analysis

Data analysis

Organizational planning

Team collaboration

Initiative

Formation

Bachelor's degree

Outils

Microsoft Office Suite

Description du poste

Overview

JST is currently seeking an experienced Senior Change Management & Customer Liaison Lead to join our team. The Lead will work within a multi-disciplinary team co-located with government employees to develop, monitor, and manage large military service contracts. The Lead will provide non-personal services to include, but are not limited to, strategic communications, end-user support, pre-award planning, price and cost analysis, system and business process training, acquisition lifecycle management, stakeholder engagement, and other related non‑inherently Governmental functions with a government lead multi‑functional team.

This is a full-time hybrid position, requiring a few days in the office (in Washington, DC) and most telework throughout the week. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Responsibilities

• The Lead shall prepare the Customer acquisition community for upcoming changes resulting from higher-level Department and Federal regulations. Change management tasks will span the lifecycle of business system capabilities deployment and include the development and delivery of training materials and ongoing capability improvements addressed in the capability support phase.
• Stakeholders are an integral part of change management. The Contractor shall modify, adapt, or conduct, deliver, and maintain a stakeholder analysis that identifies each stakeholder, their role/usage of the Navy ePS, and the impact to Customer's business processes.
• Change management shall enable beneficial changes, with minimum disruption to services, by ensuring changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner. The Contractor shall modify, adapt, or develop, deliver, and maintain an Organization Change Management (OCM) plan. The Contractor shall execute the OCM plan and monitor the effectiveness.
• The Contractor shall develop and implement organizational strategy, design, and alignment recommendations. The Contractor shall assess the organizational structure and the way in which responsibility, reporting, and accountability are defined.
• The Contractor shall attend in Government Control Boards, document the impact of the proposed changes to the Customer community, and execute on‑going change management for sustaining user engagement and satisfaction, implementing policy changes, and recording and maintaining performance metrics tracking.
• The Contractor shall complete and submit Request for Change (RFC) on behalf of the Customer, to ensure the mission is enabled and end users have the information and tools they need to be successful.

Qualification & Skills

• Minimum of ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Possess sufficient knowledge and strong communication skills to effectively and efficiently execute and control all change management and training related elements of the contract.
• Documented experience leading change management initiatives and have strong written and oral communication skills.
• Microsoft Office Suite
• Organizational and planning skills
• Aggregate, analyze and present data
• Energetic Personality
• Initiative and Flexibility
• Customer service and communication skills
• Highly motivated

Required Clearances And Screenings

• Active Secret clearance is required
• MUST be able to successfully pass a drug screen and background check

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.

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