Strategic Change & Customer Liaison Lead (Hybrid)

Jst; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Joint Strategic Technologies (JST) in Washington, DC is seeking an experienced Senior Change Management & Customer Liaison Lead to guide organizational change, stakeholder engagement, training, and acquisition lifecycle activities across large military service contracts.

The role is hybrid, with a few days in the office and the majority of work remotely. Ten+ years in DoD IT training or instructional design and strong written and oral communication are required.

Qualifications

• Minimum of ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Proven ability to execute and control all change management and training elements of the contract.
• Experience leading change-management initiatives and strong written and oral communication skills.
• Proficiency with the Microsoft Office Suite.
• Excellent organizational and planning skills.
• Strong data analysis and reporting capabilities.
• Proactive, energetic, and customer-focused.

Responsibilities

• The Lead shall prepare the Customer acquisition community for changes from higher-level regulations, delivering training and capability improvements.
• Develop and maintain stakeholder analyses identifying each stakeholder, roles, and impacts on business processes.
• Ensure changes are recorded, evaluated, authorized, and implemented with proper documentation and review.
• Develop organizational strategy, design, and alignment recommendations with clear accountability.
• Attend Government Control Boards and monitor change impacts, sustaining user engagement and policy adherence.
• Submit and track RFCs on behalf of the Customer to enable mission success.

Skills

Change management

Stakeholder analysis

Data analysis

Communication skills

Organizational planning

Initiative

Flexibility

Customer service

Written and oral communication

Energetic personality

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Joint Strategic Technologies (JST) in Washington, DC is seeking an experienced Senior Change Management & Customer Liaison Lead to guide organizational change, stakeholder engagement, training, and acquisition lifecycle activities across large military service contracts.

The role is hybrid, with a few days in the office and the majority of work remotely. Ten+ years in DoD IT training or instructional design and strong written and oral communication are required.