Customer Experience & Change Management Lead

Leidos; Reston (VA); On-site; USD 83,000 - 149,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking a Customer Engagement Specialist to join the Customer Experience team. The role supports a large set of stakeholders and users, applying best practices in customer experience and change management to enhance the migration experience to the DODNet.

Responsibilities include liaising with customers, developing communications, and building relationships while establishing metrics to measure engagement success.

Qualifications

• Understanding of organizational change management methodologies
• DoD SECRET or above clearance required
• BA degree with 8–12 years or Masters 6–10 years of experience

Responsibilities

• Serve as the primary liaison between the internal program team and customers/users during migration to DODNet
• Apply organizational change management methodologies including analyses, assessments, plans, surveys, and training
• Develop and distribute customer materials and communications for migration and senior leadership

Education

Bachelor's degree

Master's degree

Job description

Leidos is seeking a Customer Engagement Specialist to join the Customer Experience team. The role supports a large set of stakeholders and users, applying best practices in customer experience and change management to enhance the migration experience to the DODNet.

Responsibilities include liaising with customers, developing communications, and building relationships while establishing metrics to measure engagement success.