Strategic Carrier Partnerships Lead – Open Locker Network

Quadient; Dallas (TX); Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Flexible Work: Hybrid setup

Learning & development

Inclusive community

Total rewards

Employee assistance program

Job summary

Quadient is seeking a Carrier Partnerships Manager to build and manage a strategic carrier network, drive Open Locker Network adoption, and collaborate cross-functionally to optimize delivery solutions. You will recruit carriers, negotiate contracts, and forecast volume while expanding market reach.

The role emphasizes relationship-building with carriers, 3PLs, and delivery platforms, plus overseeing onboarding, pilots, and market launches to scale locker deployment.

Responsibilities

• Develop and execute strategies to recruit regional, national, and international parcel carriers into the Open Locker Network.
• Build executive-level relationships with carriers, 3PLs, logistics providers, couriers, and emerging delivery platforms.
• Identify opportunities to expand carrier adoption and increase package volume across existing network locations.
• Lead commercial discussions, partnership negotiations, and contract development with transportation partners.
• Maintain a pipeline of prospective carrier partners and provide accurate forecasting of network volume opportunities.
• Collaborate with internal sales, site acquisition, operations, and product teams to align carrier requirements with network expansion plans.
• Identify market opportunities where carrier demand can accelerate locker deployment.
• Analyze carrier delivery patterns to determine optimal locations for network growth.
• Develop business cases demonstrating the economic benefits of out-of-home delivery solutions for carriers.
• Serve as the primary point of contact for assigned carrier partners.
• Conduct regular business reviews with key partners to monitor performance, growth opportunities, utilization, and service quality.
• Manage carrier onboarding, implementation timelines, and expansion initiatives.
• Ensure partner satisfaction while identifying opportunities for increased adoption and network utilization.
• Work closely with carrier operations teams to optimize delivery workflows and locker utilization.
• Support operational issue escalation and resolution.
• Coordinate testing, pilot programs, and market launches with participating carriers.
• Gather carrier feedback and communicate network enhancement opportunities to internal stakeholders.
• Monitor industry trends within parcel transportation, e-commerce logistics, last-mile delivery, BOPIS, PUDO, and locker networks.
• Analyze competitor offerings and identify opportunities to strengthen the Open Locker Network value proposition.
• Provide market intelligence to leadership regarding carrier strategies, volume trends, and emerging delivery models.
• Track and report on key performance indicators including: Carrier adoption, Active carrier count, Package volume growth, Network utilization, Revenue generation, Pilot conversion rates, Customer satisfaction.
• Prepare executive-level presentations and strategic recommendations.

Job description

Quadient is seeking a Carrier Partnerships Manager to build and manage a strategic carrier network, drive Open Locker Network adoption, and collaborate cross-functionally to optimize delivery solutions. You will recruit carriers, negotiate contracts, and forecast volume while expanding market reach.

The role emphasizes relationship-building with carriers, 3PLs, and delivery platforms, plus overseeing onboarding, pilots, and market launches to scale locker deployment.