Strategic CAM for SLED: Renewals & Growth

Zayo Group; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent Health, Dental & Vision

Retirement 401(k) Savings Plan

Generous paid time off including paid 

Job summary

Zayo Group seeks a Customer Account Manager for SLED to lead post-implementation relationships with Public Sector and Education accounts. You will manage renewals, retention, and expansion, working with cross-functional teams to align funding cycles, procurement timelines, and customer requirements across Zayo's telecom services.

The role emphasizes strategic account planning, revenue protection, and executive engagements with state and local agencies, higher education institutions, and related

Qualifications

• Experience managing high-revenue, complex SLED accounts.
• Knowledge of E-rate funding cycles and procurement processes.
• Ability to navigate RFPs, RFQs, and state contract vehicles.
• Strong communication, negotiation, and strategic thinking.
• Comfort with cross-functional collaboration across departments.

Responsibilities

• Develop multi-year account, renewal, and network plans aligned to priorities and funding cycles.
• Own revenue protection, churn management, renewal execution, and expansion strategy.
• Lead complex renewals, RFP/RFQ responses, and executive business reviews.
• Align customer strategies with E-rate funding cycles and procurement requirements.
• Identify growth opportunities with Sales and understand customer needs.

Skills

Renewals strategy

Churn risk management

Executive engagement

Cross-functional collaboration

Revenue renewal

Strategic account planning

Public Sector knowledge

E-rate funding cycles

Negotiation skills

Education

Bachelor's degree or equivalent in Business, Sales, Public Administration, Education, or related field

Job description

Zayo Group seeks a Customer Account Manager for SLED to lead post-implementation relationships with Public Sector and Education accounts. You will manage renewals, retention, and expansion, working with cross-functional teams to align funding cycles, procurement timelines, and customer requirements across Zayo's telecom services.

The role emphasizes strategic account planning, revenue protection, and executive engagements with state and local agencies, higher education institutions, and related