Public Sector Education Account Manager - Renewals & Growth

Zayo Group; California; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Savings Plan

Generous paid time off including paid 

Parental leave

Job summary

Zayo Group is seeking a seasoned Customer Account Manager for Public Sector and Education accounts in the United States. You will lead post-implementation relationships, renewal strategies, and revenue preservation across multi-year, multi-service engagements, with a focus on E-rate funding cycles and complex procurement environments.

You will collaborate with Sales, Finance, Legal, and Operations to align priorities, funding programs, and network needs, while mentoring junior CAMs and

Qualifications

• 6+ years in customer retention, strategic account management, client services, sales, or similar roles.
• Experience managing large SLED accounts including public-sector, government, education, or procurement-intensive organizations.
• Expertise in the E-rate program and aligning services with funding cycles.
• Strong understanding of SLED procurement processes, RFP/RFQ, state contracts, and cooperative purchasing.
• Experience in renewals, negotiations, and revenue preservation.
• Analytical, organizational, project-management and cross-functional leadership skills.
• Willingness and ability to travel as needed.

Responsibilities

• Develop multi-year account, renewal, and network plans informed by customer priorities, service needs, contract position, funding cycles, procurement timelines, competitive risk, and financial exposure.
• Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts.
• Lead complex, multi-service, multi-location, or multi-year renewals, RFP/RFQ responses, and executive business reviews.
• Develop and execute customer strategies aligned to E-rate funding cycles, eligible service categories, RFP timelines, budget cycles, and procurement requirements.
• Identify and advance growth opportunities in partnership with Sales based on customer infrastructure needs, funding availability, upcoming procurements, technology initiatives, and service expansion opportunities.
• Navigate and leverage state contract vehicles, cooperative purchasing programs, education consortiums, and other public-sector procurement mechanisms to support renewals and growth.
• Manage material churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline, contract terms, margin, capital recovery, and long-term account value.
• Develop and negotiate save, replacement, portability, migration, network-redesign, relocation, decommission, and contract-restructuring strategies appropriate to the customer and procurement environment.
• Provide senior commercial judgment on credits, ETL, portability, contract exceptions, rate increases, renewal pricing, and appropriate revenue treatment.
• Coordinate complex customer requirements and decisions across Sales, Sales Engineering, Finance, Billing, Legal, Deal Management, Service Assurance, Service Delivery, Product, and Operations.
• Serve as a knowledgeable customer advisor on Zayo services and their alignment to Public Sector and Education requirements, procurement processes, and funding programs.
• Monitor changes in funding, procurement, and market conditions and translate those changes into actionable account strategies.
• Lead customer business reviews and executive engagements focused on service performance, business priorities, upcoming procurements, renewal readiness, funding opportunities, and future network requirements.
• Mentor less-experienced CAMs and contribute to renewal playbooks, training, negotiation practices, and operating standards, particularly for Public Sector and Education accounts.

Skills

Strategic account management

Renewals management

Churn analysis

Cross-functional collaboration

Executive communication

Negotiation

Project management

SLED market knowledge

Education

Bachelor's degree or equivalent

Job description

Zayo Group is seeking a seasoned Customer Account Manager for Public Sector and Education accounts in the United States. You will lead post-implementation relationships, renewal strategies, and revenue preservation across multi-year, multi-service engagements, with a focus on E-rate funding cycles and complex procurement environments.

You will collaborate with Sales, Finance, Legal, and Operations to align priorities, funding programs, and network needs, while mentoring junior CAMs and