Strategic C-Suite Customer Success Leader

MongoDB; New York (NY); On-site; USD 115,000 - 226,000; Full time

Job summary

MongoDB is seeking a Strategic Customer Success Manager to serve as a trusted advisor to our most significant strategic accounts, guiding multi-year IT transformations and aligning MongoDB capabilities with business roadmaps.

You will lead cross-functional account programs, drive retention and revenue growth, and work with CIO/CTO stakeholders to deliver measurable value across global programs.

Qualifications

• 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
• Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority.
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Responsibilities

• Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies.
• Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes.
• Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization.

Education

Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Job description

MongoDB is seeking a Strategic Customer Success Manager to serve as a trusted advisor to our most significant strategic accounts, guiding multi-year IT transformations and aligning MongoDB capabilities with business roadmaps.

You will lead cross-functional account programs, drive retention and revenue growth, and work with CIO/CTO stakeholders to deliver measurable value across global programs.