Senior Enterprise CSM - Drive Growth & Retention NYC Hybrid

MongoDB; New York (NY); Hybrid; USD 87,000 - 172,000; Full time

Job summary

MongoDB is seeking a Senior Customer Success Manager based in New York City for a hybrid work model. You will steward a portfolio of Enterprise (G2000) accounts, acting as a strategic advisor to maximize customer lifetime value and retention, while mentoring team members and coordinating with cross-functional resources to achieve high-stakes business goals.

You will build deep relationships with senior stakeholders, navigate complex technical environments, and drive revenue realization and

Qualifications

• Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.
• Strong experience in technical customer success or related roles.
• Experience with enterprise accounts and revenue realization.

Responsibilities

• Advise customers and mitigate risks in complex deployments.
• Lead cross-functional account strategy and revenue realization.
• Track progress against business outcomes and forecast with leadership.
• Collaborate with Sales, Product, Services, and Support to drive long-term health.

Skills

Technical Customer Success

Solutions Architecture

Professional Services

Technical Account Management

Customer Relationship Management

Education

Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

Job description

MongoDB is seeking a Senior Customer Success Manager based in New York City for a hybrid work model. You will steward a portfolio of Enterprise (G2000) accounts, acting as a strategic advisor to maximize customer lifetime value and retention, while mentoring team members and coordinating with cross-functional resources to achieve high-stakes business goals.

You will build deep relationships with senior stakeholders, navigate complex technical environments, and drive revenue realization and