Strategic Enterprise CSM: Growth, Retention & Advocacy

MongoDB; Dallas (TX); Hybrid; USD 97,000 - 190,000; Full time

Job summary

MongoDB is seeking a Senior Customer Success Manager based in Austin, TX for a hybrid role. You will manage a portfolio of Enterprise customers, drive retention, value realization, and revenue, and mentor regional peers.

You will collaborate with Sales, Product, Services, and Support to ensure long-term health and advocacy, while leveraging AI-enabled processes. The role requires deep technical acumen, 7–10+ years in a technical customer-facing role, and a track record of influencing senior

Qualifications

• 7–10+ years in a technical customer-facing role with Enterprise accounts.
• Experience driving customer outcomes, retention, and revenue growth.
• Strong ability to influence outcomes across executives and technical stakeholders.
• Bachelor's degree in Computer Science, STEM, or equivalent experience.

Responsibilities

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced strategies.
• Conduct comprehensive enterprise account reviews, analyze health and risk, and align stakeholders on objectives.
• Lead cross-functional collaboration to ensure successful customer value realization and advocacy.

Skills

Technical customer success

Cross-functional collaboration

Communication skills

Strategic account management

Education

Bachelor’s degree in Computer Science, STEM, or equivalent

Job description

MongoDB is seeking a Senior Customer Success Manager based in Austin, TX for a hybrid role. You will manage a portfolio of Enterprise customers, drive retention, value realization, and revenue, and mentor regional peers.

You will collaborate with Sales, Product, Services, and Support to ensure long-term health and advocacy, while leveraging AI-enabled processes. The role requires deep technical acumen, 7–10+ years in a technical customer-facing role, and a track record of influencing senior