Strategic CSM - Grow Value & Retention

MongoDB

New York (NY)

On-site

USD 81,000 - 160,000

Full time

14 days+

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Job summary

MongoDB's Customer Success Manager role focuses on guiding a portfolio of accounts, driving retention, and maximizing value through strategic advisory and cross-functional teamwork. You will collaborate with Sales, Product, and Services to align on objectives and deliver measurable outcomes, while leveraging AI-driven tools to improve productivity and customer health.

The ideal candidate brings 5–7+ years in a technical customer-facing role and a STEM degree, with strong communication skills to

Qualifications

5 to 7+ years in a technical customer-facing role for a deeply technical product.
3+ years accountable for customer health and revenue realization for a defined book of business.
Excellent verbal and written communication skills with the ability to influence outcomes.
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

Responsibilities

Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes.
Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization.
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact.
Amplify the voice of the customer within MongoDB, leveraging customer insights to inform product roadmap and coordinate across Sales, Product, Services, Support, and Training teams.