Strategic Enterprise CS Leader

MongoDB; Atlanta (GA); On-site; USD 87,000 - 172,000; Full time

Benefits offered by this job

Flexible paid time off

20 weeks fully-paid gender-neutral parental leave

401(k) plan

Mental health counseling

Job summary

MongoDB is seeking a Senior Customer Success Manager in Atlanta, Georgia to enhance customer lifetime value for a portfolio of Enterprise accounts. In this strategic role, you’ll act as a key connector, drive customer retention, and mentor team members.

The ideal candidate will bring 7 to 10 years of technical customer-facing experience, excellent communication skills, and a Bachelor's degree in a relevant field. This role is pivotal in ensuring customer satisfaction and advocacy.

Qualifications

• 7 to 10+ years in a technical customer-facing role.
• 4+ years accountable for customer health and revenue realization for Enterprise customers.
• Excellent verbal and written communication skills.

Responsibilities

• Maximize customer lifetime value and success for Enterprise accounts.
• Conduct comprehensive customer business reviews and drive cross-functional development.
• Amplify customer voice within MongoDB to influence product roadmap.

Skills

Technical customer-facing expertise

Account management

Strong communication skills

Education

Bachelor's degree in Computer Science, STEM, or equivalent technical experience

Job description

MongoDB is seeking a Senior Customer Success Manager in Atlanta, Georgia to enhance customer lifetime value for a portfolio of Enterprise accounts. In this strategic role, you’ll act as a key connector, drive customer retention, and mentor team members.

The ideal candidate will bring 7 to 10 years of technical customer-facing experience, excellent communication skills, and a Bachelor's degree in a relevant field. This role is pivotal in ensuring customer satisfaction and advocacy.