Strategic Business Systems Lead, P21 & Store Tech

Trane Technologies; La Crosse (WI); On-site; USD 91,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Paid time off

401K match

Job summary

Trane Technologies in the United States is seeking a Project Coordinator to lead continuous improvement initiatives around Prophet 21 (P21), store technologies, and related business processes across the Trane Supply organization. You will drive standardization, optimization, and end-user adoption across the Americas.

You will partner with regional teams, Retail Excellence, IT, and Store Operations to define requirements, prioritize enhancements, and deliver solutions that boost efficiency,

Qualifications

• Bachelor’s degree in business, information technology, or a related field.
• Proven experience supporting business systems, operational processes, or project coordination in a business, retail, distribution, or field operations environment.
• Experience working with enterprise business systems and related operational technologies in a distributed or multi-location environment preferred.
• Experience with ERP, Prophet 21 (P21) point-of-sale system, pricing, payment processing, or store technology solutions preferred.
• Strong understanding of retail, supply, parts, or branch operations processes and supporting technologies preferred.
• Demonstrated project management, organizational, and leadership skills.
• Demonstrated ability to translate business and operational requirements into effective technology solutions.
• Experience coordinating issue resolution across multiple business and technical teams.
• Ability to motivate, influence, and work collaboratively across functions to achieve business goals and drive change.
• Strong team orientation and ability to bring people together to develop goals, action plans, and practical solutions in support of operating objectives.
• Excellent verbal and written communication skills.
• Lean or continuous improvement experience preferred.
• Field experience preferred.
• Valid driver’s license and proof of personal auto insurance required.

Responsibilities

• Lead and coordinate projects focused on improving Prophet 21 (P21) functionality, business processes, and operational efficiency across the Supply organization.
• Identify, prioritize, and support implementation of system enhancements and process improvements that improve user experience, productivity, customer satisfaction, revenue growth, and margin performance.
• Partner with Supply Retail Excellence, Regional Managers, Store Operations, IT teams, and other stakeholders to gather business requirements, define priorities, and ensure solutions align with operational needs and business objectives.
• Establish critical business system and process requirements using Operational Excellence (OpEx) tools and disciplines to ensure projects deliver measurable business value.
• Develop business cases, success metrics, and project plans for strategic initiatives, including quantifying short- and long-term return on investment where applicable.
• Support and optimize pricing-related business processes and system capabilities within P21, partnering with business and technical teams to ensure solutions meet operational and business requirements.
• Provide business systems leadership for store technology capabilities that support day-to-day Supply and Parts operations, including payment processing solutions, peripherals, printing capabilities, and other technologies integrated with or supporting the P21 environment.
• Serve as a liaison between Supply/Store Operations and technical teams, including Infrastructure, Network, field support, and other technology resources, to coordinate requirements, issue resolution, technology changes, and deployment activities.
• Coordinate cross-functional resolution of business and technology issues affecting store operations, ensuring impacts, priorities, and business risks are clearly communicated and addressed.
• Provide training, communication, and support to end users related to P21 best practices, new features, process changes, and system enhancements.
• Lead change management activities to support successful rollout and adoption of new processes, enhancements, and operational capabilities.
• Stay informed on P21 enhancements, technology updates, and industry best practices, and proactively recommend opportunities for continuous improvement.
• Maintain strong relationships with regional teams and key stakeholders to identify support, deployment, and training needs and help drive alignment across the business.

Skills

Project coordination

Cross-functional leadership

Communication

Change management

Problem-solving

Education

Bachelor’s degree in business, information technology, or a related field

Tools

Prophet 21 (P21)

ERP systems

Job description

Trane Technologies in the United States is seeking a Project Coordinator to lead continuous improvement initiatives around Prophet 21 (P21), store technologies, and related business processes across the Trane Supply organization. You will drive standardization, optimization, and end-user adoption across the Americas.

You will partner with regional teams, Retail Excellence, IT, and Store Operations to define requirements, prioritize enhancements, and deliver solutions that boost efficiency,