Strategic Business Analyst & Scrum Master

Kforce Inc; Boca Raton (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits package including medical, Rx

Paid time off and competitive 401(k)

Career development opportunities

Job summary

Kforce Inc. is seeking a skilled Business Analyst/Scrum Master in Boca Raton to own the product backlog and collaborate with business and technical teams on vision and delivery goals. You will facilitate agile ceremonies, gather requirements, and drive end-to-end experiences across customer journeys.

Responsibilities include leading discovery, mapping current and future states, and aligning multiple initiatives with stakeholders while enabling AI-driven initiatives and automation.

Qualifications

• 5+ years of experience in Business Analysis, Program Management, or hybrid BA/PM/PO/SM roles.
• Experience gathering requirements and creating process flows, journey maps, user stories, and business docs.
• Hands-on Agile/Scrum experience with backlog refinement and team facilitation.
• Strong stakeholder management and meeting facilitation skills.
• Experience coordinating complex initiatives across cross-functional teams.

Responsibilities

• Own and manage the product backlog, translating business objectives into prioritized epics and stories.
• Partner with stakeholders to define product vision, roadmap priorities, and delivery goals.
• Facilitate backlog grooming, sprint planning, reviews, retrospectives, and daily standups.
• Ensure teams stay aligned with business priorities and expected outcomes.
• Lead discovery workshops and interviews to gather, document, and validate requirements.
• Analyze current-state processes and design future-state solutions to improve outcomes.
• Create detailed requirements, business flows, use cases, and specs.
• Map customer, employee, and agent journeys to identify improvements and automation.
• Collaborate with stakeholders to optimize end-to-end customer experiences.
• Support AI initiatives by developing intent maps, flows, and business rules.
• Work with technical teams and vendors implementing conversational AI and automation.
• Define success metrics and business outcomes for AI-enabled experiences.
• Manage timelines, deliverables, risks, dependencies, and communications across initiatives.

Skills

Backlog management

Agile/Scrum

Stakeholder management

Communication

Organizational skills

Data-driven decision making

Attention to detail

Tools

Jira

Confluence

Figma

Miro

Microsoft Office Suite

Excel

PowerPoint

Co-pilot

Job description

Kforce Inc. is seeking a skilled Business Analyst/Scrum Master in Boca Raton to own the product backlog and collaborate with business and technical teams on vision and delivery goals. You will facilitate agile ceremonies, gather requirements, and drive end-to-end experiences across customer journeys.

Responsibilities include leading discovery, mapping current and future states, and aligning multiple initiatives with stakeholders while enabling AI-driven initiatives and automation.