Strategic Broker Success Lead

News Corp; Phoenix (AZ); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Rx, dental, and vision

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time off

401(k) with 3.5% company match

Tuition Reimbursement program

1:1 Financial Planning Sessions

Student Debt Retirement Savings Match

Free snacks and refreshments

Descripción de la vacante

Realtor.com is seeking a Senior Account Manager, Broker Success in Phoenix, AZ to manage strategic, high-value relationships and drive revenue across our broker network.

You will coach account teams, partner with product and sales to optimize renewals and new orders, and use data to set priorities and guide customers to success.

Join a collaborative, growth-oriented team in a leading real estate tech company committed to empowering professionals and producing measurable results.

Formación

• Bachelor’s degree or equivalent experience.
• 5+ years experience managing enterprise-level relationships for a high-growth company. Real estate experience is a plus.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and G Suite, with intermediate knowledge of Excel and Sheets.
• Friendly and positive personality; able to effectively engage a variety of audiences at all levels of a business.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Strong influencer and people leader.
• Comfortable presenting to audiences and running customer meetings.

Responsabilidades

• Proactively communicate with and manage assigned accounts to encourage their continued engagement with Realtor.com’s products and services.
• Develop and sustain strong account relationships through consistent onboarding, coaching, and communication.
• Educate accounts on product configurations and best practices to increase product performance, agent engagement, and revenue.
• Provide support and guidance to account stakeholders with structured data and reporting to support recommendations for products during renewals and new orders.
• Execute effectively towards company initiatives set by leadership and corporate OKRs.
• Use data to determine daily priorities and key accounts requiring engagement.
• Maintain enterprise systems (i.e. Salesforce, Focus Fire) with accurate contact data, communication logs, and account activity.
• Maintain updated knowledge of new company products and services.
• Resolve challenging client inquiries, issues, and escalations, using cross-functional teams as needed and preventing additional issues by improving processes.
• Identify, troubleshoot and elevate bugs within multiple platforms, including SalesForce, Broker/Office/Agent Dashboards and Focus Fire.
• Work on Special Projects as assigned.
• Coach, develop, and train other Account Managers.
• Serve as a leader and escalation point within Broker Success.

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

JIRA

Microsoft Office Suite

G Suite

Descripción del empleo

Realtor.com is seeking a Senior Account Manager, Broker Success in Phoenix, AZ to manage strategic, high-value relationships and drive revenue across our broker network.

You will coach account teams, partner with product and sales to optimize renewals and new orders, and use data to set priorities and guide customers to success.

Join a collaborative, growth-oriented team in a leading real estate tech company committed to empowering professionals and producing measurable results.