Senior Enterprise Account Manager, Broker Success

Realtor.com; Phoenix (AZ); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Realtor.com is seeking a Senior Account Manager, Broker Success in Phoenix to manage strategic broker relationships, drive revenue, and coordinate cross-functional teams. You will coach colleagues, optimize product knowledge, and lead initiatives across departments.

You will collaborate with multiple teams to ensure client concerns are addressed, renewals are secured, and new orders expanded, using data-driven insights and strong communication skills.

Formación

• Bachelor’s degree or equivalent experience.
• 5+ years experience managing enterprise-level relationships for a high-growth company.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and G Suite, with intermediate knowledge of Excel and Sheets.
• Friendly and positive personality; able to effectively engage a variety of audiences at all levels of a business.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Strong influencer and people leader.
• Comfortable presenting to audiences and running customer meetings.

Responsabilidades

• Proactively communicate with and manage assigned accounts to encourage their continued engagement with Realtor.com’s products and services.
• Develop and sustain strong account relationships through consistent onboarding, coaching, and communication.
• Educate accounts on product configurations and best practices to increase product performance, agent engagement, and revenue.
• Provide support and guidance to account stakeholders with structured data and reporting to support recommendations for products during renewals and new orders.
• Execute effectively towards company initiatives set by leadership and corporate OKRs.
• Use data to determine daily priorities and key accounts requiring engagement.
• Maintain enterprise systems (i.e. Salesforce, Focus Fire) with accurate contact data, communication logs, and account activity.
• Maintain updated knowledge of new company products and services.
• Resolve challenging client inquiries, issues, and escalations, using cross-functional teams as needed and preventing additional issues by improving processes.
• Identify, troubleshoot and elevation bugs within multiple platforms, including SalesForce, Broker/Office/Agent Dashboards and Focus Fire.
• Work on Special Projects as assigned.
• Coach, develop, and train other Account Managers.
• Serve as a leader and escalation point within Broker Success.

Conocimientos

Communication

Relationship building

Leadership

Presentations

Influence

Educación

Bachelor's degree or equivalent experience

Herramientas

JIRA

Microsoft Office

G Suite

Descripción del empleo

Realtor.com is seeking a Senior Account Manager, Broker Success in Phoenix to manage strategic broker relationships, drive revenue, and coordinate cross-functional teams. You will coach colleagues, optimize product knowledge, and lead initiatives across departments.

You will collaborate with multiple teams to ensure client concerns are addressed, renewals are secured, and new orders expanded, using data-driven insights and strong communication skills.