Strategic Blockchain Customer Success Manager

OpenKrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Flexible time off

Learning & development

Team-building

Equity

Job summary

Merkle Science seeks an experienced Account Manager to be the primary contact for customers, nurturing long-term relationships and acting as a trusted advisor. You will advocate for requirements, identify opportunities, and work with product teams to ensure successful delivery.

You will monitor usage, forecast metrics, and drive upsells within the client base while maintaining exceptional service and clear communication with stakeholders.

Qualifications

• 3+ years of account management experience.
• Previous compliance/web3/blockchain experience.
• At least 1 startup experience.
• Strong relationship and people management skills.
• Creative, results-driven and self-motivated.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Advocate for customer requirements and identify new opportunities.
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Ensure timely and successful delivery of solutions according to customer needs.
• Communicate progress of initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Drive upsells within the existing customer base.
• Onboard and integrate new clients and develop existing relationships.
• Monitor and analyze customer's usage of our product.
• Maintain high client satisfaction with day-to-day service.

Skills

Account management

Customer relationships

Upselling

Stakeholder management

Communication

Problem solving

Resilience under pressure

Job description

Merkle Science seeks an experienced Account Manager to be the primary contact for customers, nurturing long-term relationships and acting as a trusted advisor. You will advocate for requirements, identify opportunities, and work with product teams to ensure successful delivery.

You will monitor usage, forecast metrics, and drive upsells within the client base while maintaining exceptional service and clear communication with stakeholders.