Remote Strategic Account Leader, Mid‑Market

Block, Inc.; California; Remote; USD 135,000 - 203,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement plans

Family planning support

Job summary

Block, Inc. is seeking an experienced Account Manager to retain and grow a high-value mid-market portfolio. You will engage with senior leaders, identify expansion opportunities, and coordinate with product, engineering, and finance teams to deliver tailored solutions.

The role involves managing contracts, onboarding at scale, and providing exceptional service to top customers while collaborating across the organization to drive growth and retention.

Qualifications

• 5+ years of account management or sales experience.
• Experience communicating with senior decision-makers, including C-level executives.
• Experience in the Retail industry.
• Strong requirements gathering and discovery skills.
• Proven ability to coordinate with engineering, product and finance teams.
• Contract and/or pricing negotiations with external senior stakeholders.
• Excellent written and verbal communication skills.
• Growth mindset and collaborative team approach.

Responsibilities

• Manage a book of ~50 Mid-Market Sellers.
• Retain and grow portfolio via expansion opportunities and targeted onboarding.
• Identify opportunities for technical Square solutions; lead cross-functional execution.
• Negotiate contracts for use-case expansion and retention.
• Be the voice of the upmarket seller with Product Teams.
• Provide white glove client service to resolve seller issues.
• Inform operations and program design for this segment at scale.

Skills

Account management

Sales

Discovery skills

C-level communication

Negotiation

Collaboration

Job description

Block, Inc. is seeking an experienced Account Manager to retain and grow a high-value mid-market portfolio. You will engage with senior leaders, identify expansion opportunities, and coordinate with product, engineering, and finance teams to deliver tailored solutions.

The role involves managing contracts, onboarding at scale, and providing exceptional service to top customers while collaborating across the organization to drive growth and retention.