Strategic Benefits Account Manager – Impact & Growth

Kapnick-Insurance-Group; Ann Arbor (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid holidays

Profit sharing

Bonus potential

Full benefits

Caring workplace

Job summary

Kapnick-Insurance-Group in Michigan seeks an experienced Employee Benefits Account Manager who builds strong client relationships, anticipates needs, and drives renewals and plan changes across the full lifecycle.

You will manage day-to-day client interactions, collaborate with a collaborative team, and deliver proactive service while seeking opportunities to improve value and outcomes for clients.

Qualifications

• Three or more years of employee benefits account management or client service experience.
• Strong ability to manage renewals, open enrollment, and client communications.
• Proven skill in building trusted client relationships and delivering proactive service.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and own the client experience.
• Manage annual service lifecycle: renewals, plan changes, open enrollment, and stewardship.
• Coordinate with internal teams and carriers to ensure timely, accurate deliverables.
• Identify risks, communicate next steps, and maintain documentation in the agency system.

Skills

Account management

Employee benefits

Client relationships

Renewals & open enrollment

Education

Bachelor's degree preferred

Job description

Kapnick-Insurance-Group in Michigan seeks an experienced Employee Benefits Account Manager who builds strong client relationships, anticipates needs, and drives renewals and plan changes across the full lifecycle.

You will manage day-to-day client interactions, collaborate with a collaborative team, and deliver proactive service while seeking opportunities to improve value and outcomes for clients.