Benefits Account Manager — Growth & Client Care

Kapnick Insurance; Caledonia (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Bonus potential

Profit sharing

11 paid holidays including your生日

Job summary

Kapnick Insurance in Michigan is seeking an Account Manager to work with small businesses in our Employee Benefits division. You will be the primary day-to-day contact for clients, handling service requests and renewal processes.

A strong listener with 1–2 years of employee group benefit experience, 2–3 years of customer service, and solid communication skills will thrive here. We offer full benefits, holidays, profit sharing, and a collaborative culture.

Qualifications

• 1–2 years of Employee Group Benefit experience: Preferred.
• 2–3 years customer service experience.
• Associates or Bachelor's Degree (preferred).
• Strong interpersonal and communication skills (written and verbal).
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Promptly identify and resolve client issues (administrative, billing, claims).
• Maintain client account information in the agency management system.
• Consult with Client Executive or Account Executive regularly.
• Review and prepare renewal proposals for clients.
• Coordinate renewal materials and open enrollment packets for clients.
• Oversee submission of group applications to carriers and assist with implementation.
• Act as liaison to other service departments within benefits division.
• Monitor voicemail, mailboxes, Outlook, and activities per service standards.
• Attend department and team meetings and trainings as required.
• Facilitate plan document creation or amendments using internal/external resources.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Organization

Problem solving

Education

Associate degree

Bachelor's degree

Job description

Kapnick Insurance in Michigan is seeking an Account Manager to work with small businesses in our Employee Benefits division. You will be the primary day-to-day contact for clients, handling service requests and renewal processes.

A strong listener with 1–2 years of employee group benefit experience, 2–3 years of customer service, and solid communication skills will thrive here. We offer full benefits, holidays, profit sharing, and a collaborative culture.