Strategic Benefits Account Manager

Aon plc; West Hartford (CT); On-site; USD 84,000 - 103,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) match

Discount programs

Health & wellness programs

PeopleFirst culture

Job summary

NFP, an Aon company, is seeking an Account Manager to elevate client experiences by blending technology with personalized service. You will oversee a portfolio of clients, handling complex tasks in compliance, finance, and marketing, serving as the main contact for exceptional service.

As part of the account management team, you will collaborate with cross-functional groups and build long-term client relationships while learning carrier products to recommend optimal solutions.

Qualifications

• Knowledge of benefits administration and HealthCare Reform.
• Ability to work independently and anticipate client/team needs.
• Effective time management and decision making skills.
• Diligent follow up skills.
• Ability to express ideas clearly in written and oral communications.
• Strong Microsoft Excel and PowerPoint skills.
• Commanding presentation and public speaking abilities.

Responsibilities

• Prepare and send RFPs to insurance carriers and record results.
• Review contracts, benefit plan summaries, and carrier documents for accuracy under supervision.
• Create and maintain client files following office procedures.
• Respond to client and carrier inquiries (ID cards, claims, billing).
• Develop ongoing relationships with clients and coordinate with Senior Account Manager or Advisors.
• Learn carrier products and services from senior team members.
• Review requests for proposals and insurance plan analyses; participate in carrier negotiations.
• Assist with renewal presentations and creating benefits guides for clients.
• Assist with annual client compliance audits using NFP portal.
• Handle client requests for product or vendor services or performance issues.
• Manage 5500 filings and outreach as needed.
• Participate in client projects (open enrollment, new business) under supervision.
• Produce monthly, quarterly, and annual client reports and distribute newsletters.
• Contribute to creation of client wellness programs.

Skills

Benefits administration

HealthCare Reform

Industry trends

Carrier products

Excel

PowerPoint

Public speaking

Written and oral communication

Education

Associates degree (or equivalent)

BA/BS preferred

Job description

NFP, an Aon company, is seeking an Account Manager to elevate client experiences by blending technology with personalized service. You will oversee a portfolio of clients, handling complex tasks in compliance, finance, and marketing, serving as the main contact for exceptional service.

As part of the account management team, you will collaborate with cross-functional groups and build long-term client relationships while learning carrier products to recommend optimal solutions.