Remote Benefits Account Manager – Client Experience Lead

Aon plc; Norwell (MA); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP, an Aon company, is seeking an Account Manager to nurture client relationships and deliver outstanding service across a remote, EST-hours role. You will manage your own client portfolio, coordinate with cross-functional teams, and support renewal processes and client education efforts.

You will access tools to review plans, prepare carrier proposals, and maintain compliant client records while growing your expertise in benefits administration and carrier products.

Qualifications

• Associates degree (or equivalent) required; BA/BS preferred.
• More than 3 years client service and/or industry experience.

Responsibilities

• Prepare and send RFQs to insurance carriers; record results.
• Review contracts and benefit plan summaries for accuracy.
• Maintain client files per procedures and update policy records.
• Respond to client and carrier questions; escalate as needed.
• Develop relationships with clients and carrier representatives.
• Review RFPs and plan analyses; assist in renewal negotiations.
• Assist with renewal presentations and client education materials.
• Support annual client compliance audits using NFP portal.

Skills

Benefits administration

Client relationship management

Time management

Communication (written & verbal)

Excel and PowerPoint

Problem solving

Education

Associates degree

BA/BS preferred

Tools

Microsoft Excel

PowerPoint

Job description

NFP, an Aon company, is seeking an Account Manager to nurture client relationships and deliver outstanding service across a remote, EST-hours role. You will manage your own client portfolio, coordinate with cross-functional teams, and support renewal processes and client education efforts.

You will access tools to review plans, prepare carrier proposals, and maintain compliant client records while growing your expertise in benefits administration and carrier products.