Client Success Account Manager, Benefits

NFP, an Aon company; Atlanta (GA); On-site; USD 65,000 - 75,000; Full time

Job summary

NFP, an Aon company, is a trusted adviser helping clients manage risk, employee benefits, wealth, and retirement challenges with a people-first approach. The Account Manager collaborates with Account Executives to service client accounts, manage renewals, and prepare materials for presentations and communications.

The role emphasizes client relationships, proactive service, and collaboration with senior team members, including leading enrollment presentations and supporting the renewal strategy.

Qualifications

• Experience in client service and related industry products.
• Knowledge of benefits administration and Health Reform.
• Strong written and verbal communication skills.
• Proficient with Excel and PowerPoint.

Responsibilities

• Develops relationships with clients, carriers, and vendors, and participates in client meetings and strategic discussions.
• Supports renewal and marketing by preparing and analyzing proposals, and negotiating with carriers.
• Prepares client deliverables including renewal presentations and benefit guides.
• Provides ongoing client service, resolves issues, and monitors carrier performance.
• Ensures Form 5500 filings and keeps clients informed of regulations and marketplace developments.
• Participates in key initiatives such as new business implementations and open enrollment projects.

Skills

Benefits knowledge

Independent work

Time management

Written and verbal communication

Public speaking

Education

Associate degree

BA/BS preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

NFP, an Aon company, is a trusted adviser helping clients manage risk, employee benefits, wealth, and retirement challenges with a people-first approach. The Account Manager collaborates with Account Executives to service client accounts, manage renewals, and prepare materials for presentations and communications.

The role emphasizes client relationships, proactive service, and collaboration with senior team members, including leading enrollment presentations and supporting the renewal strategy.