Strategic B2B Customer Success Lead

RadNet, Inc.; Corridor North (MD); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off (vacation, sick time, &

401(k) retirement plan with company  

Career growth opportunities

Training and onboarding support

Job summary

Toyotalift Northeast is seeking a Customer Service Representative to own the customer experience, strengthen relationships, and drive long-term retention. You will lead account reviews, resolve issues, and collaborate with internal teams to elevate service quality.

The role requires 3–5 years in customer service or account management, a bachelor’s degree, and proficiency in MS Office and CRM systems. A customer-focused, technical environment experience is preferred.

Qualifications

• Excellent communication skills across all levels of an organization.
• Experience with CRM platforms and MS Office suite.
• Solid understanding of the sales lifecycle, especially B2B contexts.
• Strong problem-solving and organizational abilities.

Responsibilities

• Lead strategic partnership meetings with key customers and review spend trends.
• Serve as primary contact for aftermarket activity and coordinate cross-functional teams.
• Educate customers on products and support offerings to maximize value.
• Gather and share customer feedback to improve service and experience.
• Analyze reports to optimize costs and operational efficiency.
• Collaborate across departments to ensure seamless execution and customer satisfaction.

Skills

Verbal and written communication

CRM systems

Sales lifecycle understanding

Analytical mindset

Relationship building

Time management

Education

Bachelor's degree in business or related field

Tools

MS Office

CRM systems

Job description

Toyotalift Northeast is seeking a Customer Service Representative to own the customer experience, strengthen relationships, and drive long-term retention. You will lead account reviews, resolve issues, and collaborate with internal teams to elevate service quality.

The role requires 3–5 years in customer service or account management, a bachelor’s degree, and proficiency in MS Office and CRM systems. A customer-focused, technical environment experience is preferred.