Customer Service Representative

Toyota Material Handling PennWest, Inc.; Corridor North (MD); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off (vacation, sick time, &

401(k) retirement plan with company  

Career growth opportunities

Training and onboarding support

Job summary

Toyotalift Northeast is seeking a Customer Service Representative to own the customer experience, strengthen relationships, and drive long-term retention. You will lead account reviews, resolve issues, and collaborate with internal teams to elevate service quality.

The role requires 3–5 years in customer service or account management, a bachelor’s degree, and proficiency in MS Office and CRM systems. A customer-focused, technical environment experience is preferred.

Qualifications

• Excellent communication skills across all levels of an organization.
• Experience with CRM platforms and MS Office suite.
• Solid understanding of the sales lifecycle, especially B2B contexts.
• Strong problem-solving and organizational abilities.

Responsibilities

• Lead strategic partnership meetings with key customers and review spend trends.
• Serve as primary contact for aftermarket activity and coordinate cross-functional teams.
• Educate customers on products and support offerings to maximize value.
• Gather and share customer feedback to improve service and experience.
• Analyze reports to optimize costs and operational efficiency.
• Collaborate across departments to ensure seamless execution and customer satisfaction.

Skills

Verbal and written communication

CRM systems

Sales lifecycle understanding

Analytical mindset

Relationship building

Time management

Education

Bachelor's degree in business or related field

Tools

MS Office

CRM systems

Job description

ToyotaLift Northeast is now one of the largest Toyota material handling resources on the East coast and supplies the industry’s best products and forklifts for sale in upstate New York, South Jersey, Eastern Pennsylvania, Delaware, and Maryland.

We’re looking for a Customer Service Representative to join our team and serve as a trusted partner to our customers. In this role, you won’t just answer questions, you’ll own the customer experience, strengthen relationships, and help drive long-term success and retention.

As the voice of the customer, you’ll lead regular account reviews, proactively solve issues, identify opportunities for improvement, and collaborate across teams to elevate service and performance.

What You’ll Do

• Lead strategic partnership meetings with key customers, reviewing spend trends, performance insights, and opportunities with multiple stakeholders
• Serve as the primary point of contact for all aftermarket activity, coordinating across internal teams and external partners
• Educate customers on the full suite of Pengate/Arbor solutions and support offerings to maximize value and engagement
• Gather, analyze, and share customer feedback to continuously improve service and experience
• Monitor and analyze reports to help control and optimize internal and external costs
• Partner with internal departments to ensure seamless execution and complete customer satisfaction
• Support additional initiatives and responsibilities as needed to drive team success

What We’re Looking for

• Strong verbal and written communication skills, with the ability to engage all levels of an organization
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems
• Solid understanding of the sales lifecycle, ideally with B2B experience
• Strong problem-solving, organizational, and time management skills
• Ability to build and maintain trusted, long-term customer relationships while identifying opportunities to expand value
• Analytical mindset with the ability to interpret data, reports, and market insights to support decision-making
• Confident presenter with strong customer-facing and relationship-building skills
• Ability to understand and communicate technical and financial product information clearly
• Comfortable operating lift trucks for product demonstrations when required Strong verbal and written communication skills, with the ability to engage all levels of an organization

What You’ll Need

• Bachelor’s degree in a business-related field, or equivalent relevant experience
• 3–5 years of experience in customer service, account management, or a customer-facing role
• Additional relevant experience that supports success in a customer-focused, technical environment

What We Offer

• Comprehensive health, dental, and vision insurance
• Paid time off (vacation, sick time, and holidays)
• 401(k) retirement plan with company match (if applicable)
• Career growth opportunities within a stable, growing organization
• Training and onboarding support for success in the role
• Team-oriented work environment with strong leadership support

Toyotalift Northeast is dedicated to being an Equal Opportunity Employer.

This employer participates in the E-Verify program.

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