Account Management Pro II - Customer Success & Orders

Toyota Tsusho America; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Medical benefits

FSAs/HSAs

14 holidays

401(k) match

Tuition reimbursement

Job summary

Toyota Tsusho America is seeking an Account Representative II to manage a portfolio of customer accounts, handle day-to-day order management, and ensure exceptional service across communications and issue resolution.

You will coordinate with customers and suppliers, maintain accurate records, monitor aging AR, and support pricing requests while continuously seeking process improvements to boost satisfaction.

Qualifications

• 2-4 years of experience in customer service, account support, sales support, or similar roles.
• Strong problem-solving and issue resolution skills.
• Ability to manage multiple accounts and competing priorities.
• Effective communication and relationship-building skills.
• High School Diploma or GED required; higher education degree preferred.

Responsibilities

• Manage assigned customer accounts, serving as a primary point of contact for day-to-day needs.
• Process and manage customer orders, ensuring accuracy, timeliness, and adherence to service expectations.
• Respond to and resolve customer inquiries, issues, and service requests independently.
• Monthly receive and enter customer forecast, work with suppliers on open order for future months, and place orders to keep pipeline complete.
• Monitor account activity and identify potential risks (e.g., delays, supply issues) and escalates when appropriate.
• Prepare and support pricing requests, quotes, and contract-related documentation.
• Monitor aging customer AR and credit limits.
• Maintain accurate and up-to-date customer records, transactional data, and documentation.
• Support continuous improvement initiatives to streamline processes and enhance customer satisfaction.
• Proactive internal and external communication.
• Other duties may be assigned

Skills

Customer service

Account support

Sales support

Problem-solving

Communication

Relationship-building

Education

High School Diploma or GED

Higher education degree

Job description

Toyota Tsusho America is seeking an Account Representative II to manage a portfolio of customer accounts, handle day-to-day order management, and ensure exceptional service across communications and issue resolution.

You will coordinate with customers and suppliers, maintain accurate records, monitor aging AR, and support pricing requests while continuously seeking process improvements to boost satisfaction.