Senior Director, Programs - Remote Strategic Client Delivery

Ladders; United States; Remote; USD 203,000 - 295,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

Ladders is seeking a Senior Director, Programs to lead execution across large client accounts within the Real Estate & Construction space. This role strengthens governance, aligns operations with financial goals, and drives long-term value across portfolio service functions in a matrixed environment.

You will partner with senior client stakeholders and internal teams to deliver a seamless client experience, influencing strategic decisions through governance and cross-functional collaboration.

Qualifications

• 12+ years leading large-scale accounts or service organizations.
• Translate strategy into operational and financial plans.
• Strong financial oversight, budgeting, and cost analyses.
• Build executive relationships and influence key decisions.
• Lead cross-functional teams in a matrixed environment.

Responsibilities

• Act as strategic delegate for the Account Director in executive discussions and decision-making activities.
• Drive execution of account priorities by aligning operational and financial strategies.
• Champion initiatives that create long-term value for clients and the organization.
• Provide strategic leadership across portfolio service functions to support client goals.
• Drive integration across service lines for a seamless client experience.
• Serve as a trusted advisor to senior client stakeholders, influencing strategic decisions.
• Lead account governance and performance management to achieve client objectives.

Skills

Strategic leadership

Executive relationships

Matrixed environment

Financial oversight

Budget management

Operational strategy

Cross-functional leadership

Job description

Ladders is seeking a Senior Director, Programs to lead execution across large client accounts within the Real Estate & Construction space. This role strengthens governance, aligns operations with financial goals, and drives long-term value across portfolio service functions in a matrixed environment.

You will partner with senior client stakeholders and internal teams to deliver a seamless client experience, influencing strategic decisions through governance and cross-functional collaboration.